FAQs
Commissions:
Yes, Gwendlyn has a waitlisting for commissions.
For more details regarding commissions please visit her “Commissions Guide” page.
Returns, Refunds, and Replacements:
To be eligible for a refund or replacement you must provide photographic proof of damage to the product before one week of delivery. Otherwise your request will be denied.
Replacements will be sent at no cost to the customer.
If you are unsatisfied with your purchase please email Gwendlynbell@gmail.com within one week of delivery to discuss a resolution.
Shipping:
Please email Gwendlynbell@gmail.com for any complications with your shipment.
Packaging:
Stickers: Shipped with a 5x7” envelope cased in a plastic sleeve to protect from humidity and water damage, filled with a thin board for bend resistance. Stickers wrapped in glassine paper to protect and preserve the artwork during shipment.
Prints: Prints 8x10” and under are securely packaged into stay-flat mailers while larger prints are securely packaged into tubes.
Originals: Originals are shipped in a box with a minimum of 3” along all sides of the artwork. The artwork itself is glassine wrapped with glassine corners inside of a plastic sleeve to protect from humidity and water damage. After this it is sandwiched between two foam boards, centered in the middle. These boards will also have a minimum of 3” on all sides of the artwork. The last step is attaching the certificate of authenticity, rolling 1-2 films of bubble wrap around the foam boards, and taping it snug. The box is taped with 2-3 strides to ensure it is closed securely.